Shipping policy

Order Processing Time

All orders are processed within 1–2 business days (excluding weekends and public holidays) after you receive your order confirmation email.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.

Shipping Destination & Delivery Time

United States: Estimated delivery time is 7–12 business days after dispatch.
United Kingdom: Estimated delivery time is 7–12 business days after dispatch.

Please note that delivery times are estimates and may vary due to factors beyond our control, including courier delays, weather conditions, or peak periods.

During busy seasons such as Christmas or promotional events, deliveries may take longer than usual. We recommend placing orders early to avoid delays.

Shipping Fees

We offer free shipping on all orders, with no minimum purchase required.

Can I Change My Shipping Address?

Yes, you may request a change to your delivery address before your order has been shipped.

Once an order has been dispatched, we are unable to make changes to the delivery address.

To request an address change, please contact us as soon as possible:

Email: info@lunamoa.com
(Monday to Friday, 9:00 AM – 5:00 PM, Local Time)

Where Is My Order?

If your order has not arrived within the estimated delivery timeframe, please contact us at info@lunamoa.com and include:

Your order number
Full name
Order confirmation email

Our customer support team will assist you promptly.

How Do I Track My Order?

Once your order has been shipped, you will receive a shipping confirmation email containing:

Your tracking number
A tracking link provided by the shipping carrier

You can use this information to track your parcel online at any time.